General Terms and Conditions (GTC)

1. Scope of Application

These General Terms and Conditions (GTC) apply to all business relationships between Natyral Razma Resort, Razem, Shkoder 4005, Albania, and its customers. The GTC applies to all software services provided by us.

2. Conclusion of Contract

A contract with Natyral Razma Resort is concluded in accordance with the provisions of Albanian law. Acceptance of an offer occurs in writing, electronically, or through conclusive behavior such as using the service.

3. Prices and Payment Terms

All prices include the statutory value-added tax (VAT). Payment is made according to the terms agreed upon in the contract. We accept common payment methods that are individually agreed upon with our customers.

4. Delivery and Shipping

Delivery times and shipping costs depend on the specific software product and are specified in the respective contract.

5. Right of Withdrawal

Customers have the right to withdraw from the contract within the statutory period without giving any reason. The specific conditions and deadlines are governed by the provisions of German law.

6. Liability and Warranty

The liability of Natyral Razma Resort is governed by statutory provisions. For defects in the delivered software products, the statutory warranty applies unless otherwise agreed.

7. Data Privacy

The protection of personal data is carried out in accordance with the provisions of the General Data Privacy Regulation (GDPR) and the Federal Data Privacy Act (BDSG). Further details can be found in our privacy policy.

8. Governing Law and Jurisdiction

The law of the The Republic of Albania applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive jurisdiction for all disputes arising from or in connection with this contract is the location of Innosoft Future (UG) in Weingarten Baden, Germany.

9. Special Clauses

All intellectual property rights to the software products created by us remain with Innosoft Future (UG), unless otherwise expressly agreed. Additional specific clauses may be agreed upon depending on the software product.