Natyral Razma Resort

Data Privacy

1. Data privacy at a glance

General information

The following notes provide a simple overview about what happens to your personal data when you visit this website. Personal data is all data with which which you can be personally identified. For detailed information on the subject of Data Privacy, please refer to our Data Privacy declaration listed below this text.

Data collection on this website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the Website operator. You can find the operator's contact details in the section 'Reference to the responsible body' in this Data Privacy declaration.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. communicate. This may, for example, be data that you provide in enter a contact form.

Other data is collected automatically or with your consent when you visit of the website by our IT systems. These are mainly technical data (e.g. Internet browser, operating system or time of the page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure the error-free provision of the website. Other data can be used for analysis of your user behavior.

What rights do you have with regard to your data?

You have the right at any time to request information free of charge about Origin, recipient and purpose of your stored personal data to receive your data. You also have the right to request the rectification or erasure of this data. If you have given your consent for data processing, you can revoke this consent at any time. for the future at any time. You also have the right to The right, under certain circumstances, to restrict the use of the to request the restriction of the processing of your personal data. Furthermore You have the right to lodge a complaint with the competent supervisory authority.

For this and other questions on the subject of Data Privacy, please contact contact us at any time.

Analysis tools and tools from third-party providers

When you visit this website, your surfing behavior can be statistically are evaluated. This is done primarily with so-called analysis programs.

Detailed information on these analysis programs can be found in the following Data Privacy declaration.

2. Hosting

We host the content of our website with the following provider:

External hosting

This website is hosted externally. The personal data collected on this website are stored on the servers of the hosting provider. This may include IP addresses, contact requests, metadata and communication data, contract data, contact details, names, website accesses, and other data generated by the use of this website.

External hosting is used for the purpose of fulfilling our contract obligations toward potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast, and efficient provision of our online services through a professional provider (Art. 6 para. 1 lit. f GDPR). Insofar as a corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, as long as the consent permits the storage of cookies or access to information on the user's end device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Our host will only process your data to the extent necessary for the fulfillment of its service obligations and will follow our instructions regarding this data.

We use the following host:

Netcup GmbH
Karlsruhe, Germany

3. General notes and mandatory information

3. General notes and mandatory information

Privacy

The operators of these pages take the protection of your personal data very seriously. data very seriously. We treat your personal data confidentially and in accordance with the statutory Data Privacy regulations and this Data Privacy declaration.

When you use this website, various personal data will be Data collected. Personal data is data with which you can be personally identified. The present This privacy policy explains what data we collect and how we use it. what we use them for. It also explains how and for what purpose. Purpose that happens.

We would like to point out that data transmission via the Internet (e.g. when communicating by e-mail) Security gaps can have. Complete protection of the data from access by third parties is not possible.

Note on the responsible body

The responsible body for data processing on this website is Website is:

Natyral Razma Resort
Razem, Shkoder 4005,
Albania

Phone: +355 68 60 45 457
E-Mail: info@natyralrazmaresort.com'>info@natyralrazmaresort.com

The controller is the natural or legal person, who, alone or together with others, decide on the purposes and means the processing of personal data (e.g. names, e-mail addresses o. Ä.) decides.

Storage duration

Insofar as this Data Privacy declaration does not contain a more specific storage period has been specified, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a justified request for compensation or a revoke your consent to data processing, your data will be deleted, provided that we do not use any other legally permissible Reasons for the storage of your personal data (e.g. retention periods under tax or commercial law); in the In the latter case, the solution will be found after the discontinuation of this Reasons.

General information on the legal basis for data processing on this website

If you have consented to the data processing, we process Your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data processed in accordance with Art. 9 para. 1 GDPR. In the event of express consent to the transmission of the data of personal data in third countries, the data processing takes place also on the basis of Art. 49 para. 1 lit. a GDPR. If you in the storage of cookies or in the access to information in Your end device has consented (e.g. via device fingerprinting) have given their consent, the data processing is also carried out on the basis of § 25 para. 1 TDDDG. Consent can be revoked at any time. Are Your data for contract fulfillment or implementation necessary for the performance of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore we process your data insofar as this is necessary for the fulfillment of a legal obligation are required on the basis of Art. 6 para. 1 lit. c GDPR. Data processing can also be based on our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR shall take place. The relevant provisions in each individual case are The legal basis is described in the following paragraphs of this Data Privacy declaration.

Recipients of personal data

As part of our business activities, we work with various external bodies. In some cases, a Transfer of personal data to these external bodies required. We only pass on personal data to external positions if this is necessary in the context of contract fulfillment. is required if we are legally obliged to do so (e.g. disclosure of data to tax authorities), if we have a legitimate interest in the data. legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR in the disclosure or if there is another legal basis for the transfer of data. permitted. When using contract processors, we provide personal data of our customers only on the basis of a valid contract for order processing. In the event of of joint processing, a contract is concluded for joint processing. Processing closed.

Revocation of your consent to data processing

Many data processing operations are only possible with your consent. express consent is possible. You can give a revoke consent already given at any time. The Legality of the data processing carried out until the revocation Data processing remains unaffected by the revocation.

Right to object to the collection of data in special cases and against direct advertising (Art. 21 GDPR)

IF THE DATA PROCESSING IS BASED ON ART. 6 ABS. 1 LIT. E OR F GDPR COMPLIANT, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME FOR REASONS WHATSOEVER. ARISING FROM YOUR PARTICULAR SITUATION, AGAINST THE PROCESSING OF YOUR OBJECT TO PERSONAL DATA; THIS ALSO APPLIES TO FÜR A PROFILING TESTED TO THESE PROVISIONS. THE JEWELY THE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY STATEMENT. IF YOU FILE AN OBJECTION WE NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED, IT BE IT AS WE KNOW THAT THERE ARE COMPULSORY PROTECTIVE GROUNDS PROOF OF THE PROCESSING THAT PROVES YOUR INTERESTS, RIGHTS AND FREEDOMS &UUuml;BEWARE OR THE PROCESSING DIENT OF THE FORCE MAJEURE, EXPLOITATION OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

WILL YOUR PERSONAL DATA BE PROCESSED FOR DIRECT MARKETING PURPOSES? YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF THIS ALSO APPLIES TO PROFILING, INSOFAR AS IT IS CONNECTED WITH SUCH DIRECT ADVERTISING. IF YOU IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NOT BE PROCESSED. MORE USED FOR THE PURPOSE OF DIRECT ADVERTISING (OBJECTION UNDER ART. 21 ABS. 2 GDPR).

Right of appeal to the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to a right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the location of the alleged infringement. The The right of appeal exists without prejudice to other administrative rights. or judicial remedies.

Right to data­üportability

You have the right to have data that we process on the basis of your consent or in the performance of a contract by automated means, per se or to a third party in a common, machine-readable format to have it canceled. If you wish the direct transfer of the data to another controller, this will only be done, as far as it is technically feasible.

Information, correction and clarification

Within the scope of the applicable legal provisions, you have the right at any time the right to free information about your stored personal data. personal data, their origin and recipients and the purpose of the processing of the data processing and, if applicable, a right to rectification or Analysis of this data. For this and other questions on the topic personal data, you can contact us at any time.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. personal data. For this purpose you can contact us at any time. The right to restrict the Processing exists in the following cases:

If you object to the processing of your personal data restricted, this data may be excluded from their Storage apart from – only with your consent or for the The assertion, exercise or defense of legal claims or to protect the rights of another person. natural person or legal entity or for reasons of a important public interest of the European Union or of a Member State.

SSL or TLS encryption

This site uses cookies for security reasons and to protect your privacy. Transmission of confidential content, such as orders or requests that you send to us as the site operator, an SSL or TLS encryption. Recognize an encrypted connection Remember that the address line of the browser from „http://“ switches to „https://“ and click on the lock symbol in your Browser line.

If SSL or TLS encryption is activated, the following can be used the data that you transmit to us is not read by third parties become.

4. Data collection on this website

Cookies

Our Internet pages use so-called „cookies“. Cookies are small data packets that are stored on your end device. do not cause any damage. They are either used temporarily for the duration of a session (session cookies) or permanently (permanent cookies). cookies) are stored on your end device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself. delete or an automatic deletion by your web browser takes place.

Cookies can be set by us (first-party cookies) or by third parties. companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for the purpose of processing of payment services).

Cookies have various functions. Numerous cookies are technically necessary, as certain website functions are not possible without them. would work (e.g. the shopping cart function or the Display of videos). Other cookies can be used to analyze the user behavior or for advertising purposes.

Cookies that are necessary for the performance of the electronic communication process, for the provision of certain services requested by you Desired functions (e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the traffic on the website). necessary (necessary cookies), are stored on your computer for the purpose of stored on the basis of Art. 6 para. 1 lit. f GDPR, provided that no other legal basis is specified. The website operator has a legitimate interest in the storage of cookies necessary for the technically error-free and optimized provision of its services. If consent has been given to the storage of cookies and similar recognition technologies was queried, the processing takes place exclusively on the basis of this consent (Art. 6 (1) GDPR). lit. a GDPR and § 25 para. 1 TDDDG); consent may be revoked at any time. revocable.

You can set your browser so that you are informed about the informed about the setting of cookies and cookies only in individual cases. allow you to refuse the acceptance of cookies for certain cases or generally exclude and the automatic deletion of the Activate cookies when closing the browser. With the Disabling cookies may affect the functionality of this website. be restricted.

Which cookies and services are used on this website, can be found in this Data Privacy declaration.

Contact form

If you send us inquiries via the contact form, your data will be Data from the inquiry form, including the information you provide there Contact details for the purpose of processing the request and in the event of follow-up questions stored by us. We do not disclose this data without Your consent further.

This data is processed on the basis of Art. 6 para. 1 lit. b GDPR, provided that your request is related to the performance of a contract. or for the performance of pre-contractual obligations. measures is required. In all other cases the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time. revocable.

The data you enter in the contact form will remain with us, until you ask us to delete it, withdraw your consent to the revoke the storage or the purpose for which the data was stored. (e.g. after the processing of your request has been completed). request). Mandatory statutory provisions – in particular Retention periods – remain unaffected.

Request by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your personal data will be Request including all personal data resulting from it (name, request) for the purpose of processing your request with us stored and processed. We do not disclose this data without your Consent further.

This data is processed on the basis of Art. 6 para. 1 lit. b GDPR, provided that your request is related to the performance of a contract. or for the performance of pre-contractual obligations. measures is required. In all other cases the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time. revocable.

The data you send to us via contact requests remain with us until you ask us to delete them, delete your revoke your consent to the storage or the purpose for which the data was Data storage is no longer required (e.g. after completion of the processing of your request). Mandatory legal provisions – in particular statutory retention periods – remain unaffected.

5th newsletter

Newsletter­data

If you subscribe to the newsletter offered on the website we need an e-mail address from you as well as the following information Information that allows us to verify that you are are the owner of the e-mail address provided and agree to receive the newsletter are in agreement. Further data will not or only on collected on a voluntary basis. We use this data exclusively for the dispatch of the requested data. information and do not pass it on to third parties.

The processing of the data entered in the newsletter registration form takes place exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). The consent given for the storage of the data, the e-mail address and their use for sending the You can unsubscribe from the newsletter at any time, for example via the „Unsubscribe“-link in the newsletter. The Legitimacy of the already completed Data processing operations remain unaffected by the revocation.

The data you have stored with us for the purpose of subscribing to the newsletter data will be stored by us until you unsubscribe from the newsletter. or the newsletter service provider and stored after unsubscribing. of the newsletter or from the newsletter distribution list after the purpose has ceased to exist deleted. We reserve the right to delete e-mail addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR to delete or to lock.

Data that we have stored for other purposes will remain with us. This does not affect the

After you have unsubscribed from the newsletter distribution list, your e-mail address with us or the newsletter service provider, if applicable in a blacklist, if this is necessary to prevent future blacklists. mailings is required. The data from the blacklist is only used for this purpose and not combined with other data. summarized. This serves both your interests and ours Interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the blacklist is not limited in time You can object to the storage, provided that your interests are protected. outweigh our legitimate interest.

6. Plugins and tools

Font Awesome (local hosting)

This site uses fonts for the uniform display of fonts Awesome. Font Awesome is installed locally. A connection to servers of Fonticons, Inc. does not take place.

You can find more information about Font Awesome in the Privacy policy for Font Awesome at: https://fontawesome.com/privacy .

7. Own services

Google Drive

We have integrated Google Drive on this website. The provider is Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Drive allows us to create an upload area on our website. website where you can upload content. If you upload content, it will be stored on the Google Drive servers. stored. When you enter our website, a cookie is also stored. connection to Google Drive is established so that Google Drive can detect that you have visited our website.

The use of Google Drive is based on Art. 6 (1) GDPR. lit. f GDPR. The website operator has a legitimate interest in a reliable upload area on its website. If a corresponding consent has been requested, the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the Consent can be revoked at any time.

The company is certified in accordance with the „EU-US Data Privacy Framework“ (DPF). The DPF is a Agreement between the European Union and the United States of America, the compliance with European Data Privacy standards for data processing in the USA. Each data processing DPF-certified companies undertake to comply with these to comply with Data Privacy standards. For further information You from the provider under the following link: https://www.dataprivacyframework.gov/participant/5780 .


Reservations

At Natural Razma Resort, we strive to deliver a smooth and hassle-free reservation experience, ensuring your stay is as enjoyable and convenient as possible. To secure a booking, all reservations must be made in advance via our official website, dedicated phone line, or through authorized partners. Guests are required to provide accurate personal details and payment information to complete the booking process. Please note that availability is subject to confirmation at the time of booking. Upon successful confirmation, a detailed reservation summary, including the terms and conditions, will be sent to the guest. By proceeding with the booking, guests agree to adhere to our policies, including those related to cancellations and refunds.

Cancellations

We recognize that unexpected circumstances may lead to changes in travel plans. To accommodate such situations, Natural Razma Resort has established a clear and structured cancellation process. Guests cannot cancel reservations directly through our system; instead, a formal cancellation request must be submitted through our platform, email, or phone. Each cancellation request is carefully reviewed by our dedicated team to ensure compliance with the terms outlined at the time of booking. This manual review process allows us to address individual circumstances fairly and transparently. Guests are encouraged to initiate cancellation requests as early as possible to maximize eligibility for a refund, as detailed below. Cancellations submitted outside the specified timeframe or those related to non-refundable reservations, as explicitly stated during booking, may not qualify for a refund.

Refund Policy

Our refund policy is designed to balance flexibility for our guests with the operational requirements of managing reservations effectively. Refund eligibility is determined on a case-by-case basis, considering factors such as the type of reservation, timing of the cancellation request, and any specific terms outlined during booking. Refund requests are reviewed promptly, and guests will be informed of the outcome within seven (7) business days of submission. Approved refunds will be processed using the original payment method, and the guest will receive a confirmation once the refund has been initiated. It is important to note that some reservations may be explicitly classified as non-refundable at the time of booking. These terms are binding and cannot be altered after confirmation. Guests are encouraged to review the terms and conditions carefully before completing their reservation to ensure full understanding of the cancellation and refund policies.